how to book
Our booking process is simple and personal.
Email us at valentinahire@hotmail.com (or via the contact us booking enquiry form) with details of your event and items that you are interested in hiring. We will then check availability and contact you to discuss your event.
We understand that your event and requirements are unique to you, which is why we talk you through the booking/returns process and discuss the items that you wish to hire and how we can make your event as stress-free as possible. We will always confirm any changes etc in an email so you have all your booking details/notes in writing.
To secure your hire we then require a 20% non-refundable deposit and the balance of your total hire (final total minus deposit) is required one month before your event. If you require changes at any point before your event, email us and we can discuss your options.
Please feel free to contact us at any point with hire alterations, questions etc.
Below are answers to some FAQs, please feel free to email us if you have any other queries.
Do you deliver? Yes, on orders of £100 or more we charge a rate of £0.65p per mile, to & from location for delivery and collection (from BS7 9YW). For orders under £100 please contact us to discuss delivery options. Collection in person is also available for smaller items.
How long is hire for? Hire rates are based on up to 48hrs. Hire begins once the item has been delivered (or collected) and checked, and ends 48hrs after. We are flexible if you require hire for longer periods, and understand that some items may need to be decorated/dressed for your event.
Do you require a deposit? Yes, to secure your items for hire we ask for a non-refundable deposit of 20%. We ask for the remaining balance to be paid no later than 28 days before your booking.
What if we break/lose an item? If an item is lost or damaged beyond repair you will be charged the full replacement value. We will always, where possible try and repair an item and will charge you the minimum amount. We aim to email you with an invoice for lost/damaged items 72 hours once the hire ends.
Do you provide a styling and set up service? Some items are large and heavy and set up on deliver is included in the hire price. We do not offer a styling service but we do offer additional assistance in setting up hire items (e.g. blowing up inflatables) charged at a rate of £20 per hour. We are fully aware that time is precious and organising and setting up always takes longer than you expect so we will discuss any way in which we can help in terms of planning the setup before delivery.
What if I need to cancel? We understand that circumstances change so if you need to cancel then let us know as soon as possible. Deposits are non-refundable and if you inform us more than 28 days before your event you will not be charged the remaining balance. If it is 28 -7 days before your event we will refund 50% of the hire total. No refund is offered for orders cancelled less than 7 days before your event.
Full terms and conditions are emailed before any hire and are available on request.